Terms and conditions
PLACING AN ORDER
Please make sure that you have read and understood the Terms and Conditions before placing an order. Products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation by email. If your selected product(s) may be lost from the shopping bag, you will be required to re-enter your selected product(s). Iben does not reserve items for future purchase.
All orders placed on iben website ibenofficial.com are stored in our customer system. The information being saved is the customers shipping and billing address and order history. You can choose your own password when creating an account. Here you can view your own profile which contains order history and information such as customer shipping and billing address.
All profiles can be deleted by contacting firstname.lastname@example.org.
Shortly after placing your order you will receive an order confirmation by e-mail including your order number, details of the product(s) you have ordered and delivery details. Please note the confirmation e-mail is an acknowledgment that we have received your order. If you fail to receive an order confirmation 24h after placing an order, please contact email@example.com.
Prices are shown in EUR. All prices include VAT. Prices do not include service, payment and delivery charges. If the package is not picked up by the customer and it incurred costs because of this, the customer is liable for the additional cost and will be charged all costs and expenses associated with the return shipment. This includes shipping costs, taxes, fees for pre-payments, return costs, or any other added charges. Iben reserves the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We, however, take reservations for typing errors. The prices may vary between Iben in store and online.
We accept VISA, MasterCard and American Express.
Your order will normally be packed and shipped within 1-3 business days. From the time you place the order. When your order is dispatched, you will receive a shipping confirmation by email including shipping details. All orders are sent from Oslo, Norway. Iben participates with DHL and Bring. A shipment that is not collected within 14 days will be returned to us. A new shipment can be arranged for an additional shipping fee.
Shipping cost will occur at checkout when the customer fills in shipping information. Delivery charges may vary depending on the country.
TAXES AND DUTIES
All orders made to deliver in Norway are shipped on a DDP (Delivery Duty Paid) basis, meaning that the local taxes (VAT) and import duties are included in the price. Shipping within Norway is not subject to any additional charges when receiving the parcel.
Iben does not take any responsibility of additional charges outside of Norway. Please check with Customs of your delivery country.
Once your order has been dispatched, you will receive an e-mail containing your shipping information, including your tracking number from DHL.
If you change your mind about an item, please contact us on firstname.lastname@example.org within 14 days. The package must be returned to us within 28 days from when you received the package. You will need to include your order number and email address with the item(s). Any items that are being returned must be in perfect condition without any visible signs of wear and tear and must be returned in its original box. Please return to:
Iben & Holt AS
Unit 8, 0461 Oslo
The customer is responsible for the goods until it has been delivered to us. Always keep the shipment receipt and tracking number for proof of shipment and for tracking. Please not that return shipments are at the customer´s own expense.
We will arrange a refund once the return has arrived. As soon as the return has been processed, you will receive a refund confirmation by email. Depending on your bank, the transaction usually takes 3-5 business days.
EXCHANGE OR REFUND
Did you order the wrong size or do you want to return an item? Please contact email@example.com. Shipping costs due apply. If the item is returned due to a claim or we have sent you the wrong item, the full amount including shipping costs will be refunded.
Our regular online return and exchange policy as described above applies during sale periods. If you want to return a sale item, it must be done within 14 days after purchase.
If an item was received damaged, you must contact us at firstname.lastname@example.org.
All your personal information is handled under strict confidence. Iben will never give away any of your personal information to 3rd parties. All information is encrypted for safety.
COPYRIGHT AND TRADEMARK
Copyright in the documents provided on this site (including, without limitation, the trade marks of Iben & Holt AS.) You are allowed to use the material only for personal, non-commercial purposes. By this means you may download, print and store copies of the material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You are not allowed to charge anyone for use of the material. You may not publish, duplicate or distribute the material to others without the consent from IBEN & Holt AS.